Our goal at ServicePortal is to exceed the expectations of our customers. In an effort to achieve this goal, this web document has been created to clearly define ServicePortal’s position with regard to your personal privacy. Stated simply, we will not sell, share, or rent any personally identifiable information from our site to others. If you have any questions about our privacy policy, please email us at support@serviceportal.com.
Our Commitment To Privacy
ServicePortal collects a variety of information about our website visitors. Some of that information is personally identifiable and some is not. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage.
The Information We Collect
When you subscribe to the services provided by ServicePortal.com you will be providing personal information. The types of personal information collected to create a subscription include your name, your company name, your business title, your address, email address, phone numbers, and billing information. As you use the system, you will also be entering information regarding your company’s daily operations including customer and staff details.
How We Use Information
We use the information you provide about yourself and your company for the purpose of creating and managing your subscription account. We do not share this information with outside parties except to the extent necessary to manage your subscription. As a subscriber to the ServicePortal Service you will receive occasional alerts and email messages to inform you of system status, billing issues, payment processing and other day to day activities necessary to keep you informed about your subscription.
We collect general, anonymous information about the visitors to our website. This information may include the pages you visit, the computer platform and browser type you are using, how long you visited pages, whether you’ve been to our site before, what site linked you to our site, and the order of pages you visited. This information is collected and reviewed in aggregate and is not personally identifiable. The information is used to help us administer our site and to understand how visitors interact with us so that we can continue to improve our services.
Cookies
We may use cookies (small text files stored on your hard drive) to help us determine whether you’ve been to our site before and what pages you’ve visited. With the exception of cookies to remember you on login pages, this information is not personally identifiable and is used to analyze trends, to administer our site and to help us improve our services.
The ServicePortal Application
We own the ServicePortal application code, databases, data structures and the business processes used on ServicePortal.com. You retain the rights to the information you enter into the application including but not limited to customer data, contact details, notes, tasks, issues and files. We will access this data on a regular basis to perform data backups and to provide you with technical support as well as other required maintenance activities. Your application data will not be shared, accessed or reviewed for any purpose other than those defined here.
External Links
If you follow any external links from our site to sites run by others, please understand that our privacy policy does not extend to those sites. You should be sure to read the privacy policy on those sites if you are concerned about the information they may collect about you.
Our Commitment to Data Security
We use trusted third party providers for application hosting, network utilization and data storage for the ServicePortal.com Service. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. We do require that all subscribers to ServicePortal.com maintain a single user id and password. At no time may user ids and passwords be shared among multiple people.
Children Under 13
As a business-to-business communication platform company, ServicePortal does not knowingly contact or collect personal information from children under 13. Our site is not targeted toward children under 13, nor is it designed to solicit information from children under 13. If you believe we have mistakenly or unintentionally collected such information through our website, please notify us at support@serviceportal.com so that we may immediately delete the information from our servers.
Disclosure
We may disclose personally identifiable information under specific circumstances to comply with Federal, State and Local law enforcement requirements such as subpoenas or when your actions violate the Terms of Service.
The Fine Print
This policy may change from time to time, and any such changes will be effective whenever they are posted to our Web sites. This is not a contract; nonetheless, we intend to respect the privacy of our Web site visitors. We believe it is a critical aspect of life online.
Date of Policy: Oct 5, 2009